14-day guarantee
If VerifyPro is not right for you, ask for a refund within 14 days of your purchase and we will return it in full. You do not have to explain why.
This applies to your first purchase and to any later one. There is no "first-time only" restriction and no limit of one per customer.
Unknown results are never charged
When a receiving server refuses to give a clear answer — greylisting, rate limiting, a timeout — we mark the address Unknown and it does not cost you a credit. You are only ever charged for an answer.
Unused credits
Credits do not expire, so there is rarely a reason to refund them. If you close your account with credits left, or we end the service, we refund them at the price you paid.
Standing orders
Cancel from your dashboard at any time. Cancelling stops the next payment; the current month runs to its end and your allowance stays available until then. We do not pro-rate a partly used month unless the service was unavailable for a significant part of it.
When we may decline
We may refuse a refund where:
- the request comes more than 14 days after payment and the credits have been used
- the account was suspended for breaching the Terms
- there is clear evidence of repeated buy-use-refund cycling
How to ask
Email billing@verifyprollc.com from the address on the account. We reply within one business day and refunds reach your card within 5–10 days depending on your bank.